TERMS & CONDITIONS
1.Your Contract with Us
A legally binding contract is formed once we issue your Booking Confirmation and Invoice. If you are booking on behalf of others, you are responsible for providing accurate information, making payments on time, and ensuring all members of your party are aware of these Terms.
This Agreement is governed by the laws of England and Wales and subject to the jurisdiction of the English courts.
2.Price of Your Travel Arrangements
All price quotations are based on costs available at the time of enquiry. Prices may change before your booking is confirmed. Once a booking has been confirmed and paid in full, the price is guaranteed. If only a deposit has been paid, adjustments may still occur until the balance is settled.
3.Payment Methods
Payments are securely processed through approved payments made such as payments made, payments made, payments made. AeroTravel does not collect or store debit or credit card details directly. Payment providers are not limited to those listed, and their own terms apply.
Payments must be made by the deadlines stated on your invoice to avoid cancellation. We reserve the right to decline a booking if payment is not received on time or if there are reasonable grounds to suspect fraud or misuse.
4. Amendments
General Changes
If you wish to amend your booking, such as changing travel dates or adding extra services, we will do our best to assist. Once tickets are issued, date changes are generally not permitted and are usually treated as cancellations by the airline or supplier, resulting in the loss of your booking or up to 100% charges. Where exceptions are possible, these will be advised at the time of request and may be subject to supplier fees. AeroTravel may also apply an administration fee for handling such requests.
Name Corrections
Passenger names must be provided exactly as they appear on the passport. Any correction to a name after a booking is confirmed is subject to airline rules. In many cases, airlines treat name corrections as cancellations and require a new ticket to be issued, often at full cost. Where corrections are possible, they may incur supplier fees in addition to an AeroTravel administration charge.
Schedule Changes
Airlines and suppliers may adjust flight schedules after your booking is confirmed. A change of less than 3 hours is considered minor and does not entitle you to cancel or receive a refund. A change of 3 hours or more is considered a major change. In such cases, you may accept the revised schedule, choose an alternative arrangement of comparable standard where available, or cancel and request a refund. Refunds will be processed in line with our Refund Policy, less an administrative fee. This does not apply to deposit bookings, which remain strictly non-refundable.
Non-Endorsable Tickets
Unless otherwise stated, all tickets issued by AeroTravel are non-endorsable. This means they cannot be transferred to another airline or carrier. If you choose not to travel on the booked airline, you cannot use the ticket on another airline, and no refund is due unless permitted under the fare rules of the original carrier.
5. Cancellations
By You
If you cancel your booking, you must notify us in writing. Cancellation charges vary depending on the supplier, but many bookings are non-refundable once tickets or services are confirmed. In most cases, cancellation will result in the loss of up to 100% of the cost. Refunds of UK departure taxes may be possible, less our administration fee.
Refunds (where applicable) are processed within 2–4 weeks of receiving confirmation from the relevant airline, hotel, or supplier. AeroTravel has no control over bank or payment provider processing times once refunds are released.
By Us
If we cancel your booking, we will either refund all monies paid or offer an alternative arrangement of comparable value. We are not liable for cancellations caused by events beyond our control (see Force Majeure).
6. Your Responsibilies
It is your responsibility to ensure you meet all passport, visa, immigration, vaccination, and health requirements. AeroTravel cannot accept liability if you cannot travel because you do not have the correct documents.
You must reconfirm your flights with the airline at least 72 hours before departure. By booking with us, you confirm that you have, or will arrange, adequate travel insurance to cover cancellations, medical costs, repatriation, and loss of personal belongings.
7. Customer Conduct
We expect all customers to treat our staff and partners with courtesy and respect. We reserve the right to refuse service or decline a booking if a customer behaves in an abusive, threatening, or fraudulent manner.
If such behaviour occurs before a booking is confirmed, we may refuse the booking with no liability. If it occurs after a booking is confirmed, we may cancel the booking and apply any supplier cancellation charges. Any remaining balance, if applicable, will be refunded.
8. Accommodation
Hotel star ratings are provided as a general guide only and may differ from official local ratings. Standards vary across countries and between hotels of the same class. Property images on our website are provided for reference only and may not reflect the exact room you are allocated.
9. Expectant Mothers
Airlines typically do not permit travel beyond 28 weeks of pregnancy on the return date. If you are pregnant, you should consult your doctor before travelling. Airlines may require a medical certificate confirming you are fit to fly.
10.Your Financial Protection
When you buy an ATOL-protected flight or package holiday from us, you will receive a Confirmation Invoice and an ATOL Certificate. In the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure you are not stranded abroad and will arrange a refund.
For more information, visit www.atol.org.uk. A £2.50 ATOL Protection Contribution (APC) per passenger is included in our prices.
Bookings made before 10 September 2021 are not protected by Protected Trust Services (payments made). Bookings made on or after that date are covered under payments made.
11. Liability and Force Majeure
We are responsible for ensuring that the services included in your booking are supplied to a reasonable standard. We accept liability for death, injury, or illness caused by our negligence or that of our employees, agents, or suppliers.
We are not liable for losses caused by events outside our control (“Force Majeure”), including strikes, war, terrorism, epidemics, natural disasters, severe weather, technical failures, or airport closures.
12. Privacy and Data Protection
We handle personal information in accordance with our Privacy Policy. By booking with us, you consent to your personal data being used to process your booking and provide services related to your travel arrangements.
13. Accuracy of Information
We make every effort to ensure that information on our website and in our communications is accurate. Errors may occasionally occur, and we reserve the right to correct them.
14. Third-Party Services and Links
Our website may contain links to external websites and services. AeroTravel is not responsible for the content, terms, or data handling practices of payments made. If you use such services, their own terms and privacy policies will apply.
15. Intellectual Property
All content, logos, and materials on our website are owned by AeroTravel or licensed third parties. You may not copy, reproduce, or distribute this content without permission.
16. Package Travel Regulations
Where applicable, your booking is protected under the Package Travel and Linked Travel Arrangements Regulations 2018. These regulations provide specific rights to customers, including rights to refunds and assistance if significant changes occur.
17. Changes and Updates
We may update these Terms from time to time. The latest version will always be available on our website, with the effective date clearly shown.
18. Contact Us
AeroTravel Groups Limited
Jubilee House, 3 The Drive,
Great Warley, Brentwood,
CM13 3FR, United Kingdom
Email:
[email protected]Phone: 0203 983 9653
