Your privacy is important to us. It is Aero Travels’ policy to respect your privacy regarding any information we may collect from you across our website, http://www.aerotravels.co.uk, and other sites we own and operate.
AeroTravel Groups Limited (“AeroTravel”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether by booking a flight or holiday, visiting our website, or contacting our customer support team. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are a company registered in England and Wales under company number 12151309. Our registered office is located at: Jubilee House, 3 The Drive, Great Warley, Brentwood, CM13 3FR, United Kingdom.
If you have questions about how we handle your data, you may contact us at [email protected].
We may collect the following categories of personal data:
✨Identity and Contact Details – name, title, date of birth, passport details, postal address, email address, and telephone number.
✨Booking Information – passenger details, flight itineraries, accommodation, transfers, cruises, excursions, and special requests.
✨Payment Information – handled only by third-party processors such as Stripe, Klarna, Humm, or PayPal. AeroTravel does not collect or store your card details; we only receive payment status confirmations (e.g., successful, pending, declined).
✨Special Category Information – such as medical conditions or dietary requirements, only if you choose to provide it for your travel arrangements.
✨Technical and Log Data – IP address, browser type and version, operating system, device identifiers, pages visited, visit dates and times, time spent on pages, referring websites, and other diagnostic or usage data.
✨Technical and Log Data – IP address, browser type and version, operating system, device identifiers, pages visited, visit dates and times, time spent on pages, referring websites, and other diagnostic or usage data.
We use your personal data to manage your booking and provide related services, including confirming reservations, issuing tickets, processing payments, handling cancellations or amendments, and keeping you informed. We may also use your data to respond to enquiries, improve our services, manage our website, and send marketing communications if you have consented.
The lawful bases we rely on are: contract (fulfilling bookings or services you requested); legal obligation (retaining records for tax or compliance); legitimate interests (improving services, fraud prevention, customer support); and consent (for marketing and non-essential cookies). Where consent is used, you can withdraw it at any time.
To deliver your travel arrangements, we share your personal data with trusted third parties such as airlines, hotels, cruise lines, transfer providers, excursion operators, and payment processors. For payments, your details are handled securely by payments made (e.g., payments made, payments made, payments made, payments made). AeroTravel does not process or store your card details. We may also share data with IT providers (website hosting, email, analytics) and with government or regulatory authorities where required by law.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
Because we work with global travel partners, your data may be transferred outside the UK or the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards such as UK adequacy regulations, EU adequacy decisions, or Standard Contractual Clauses are in place to protect your information.
We keep personal data only as long as necessary. Booking and payment records are retained for six years for legal and accounting obligations. Marketing data is kept until you unsubscribe or withdraw consent. Website analytics data is typically retained between 12 and 24 months. Once data is no longer required, it is securely deleted or anonymised.
Under UK GDPR, you have the following rights:
To exercise your rights, contact us at [email protected]. We aim to respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
We use appropriate technical and organisational measures to protect personal data, including secure servers, encryption, access controls, and staff training. In the unlikely event of a breach affecting your rights, we will notify you promptly and inform the ICO as required.
We may update this Privacy Policy to reflect changes in law or our practices. The latest version will be published on our website with the update date shown. For significant changes, we will also notify you by email or on our website.
AeroTravel Groups Limited
Jubilee House, 3 The Drive,
Great Warley, Brentwood,
CM13 3FR, United Kingdom
Email: [email protected] Phone: 0203 983 9653
