Welcome to AeroTravels.co.uk website.
The Price of Your Travel Arrangements
Price quotations are based on the prevailing cost at the date of booking.
We, AeroTravels, have the liberty to change the prices at any time prior to a booking being confirmed.
Once a booking has been confirmed the total amount payable has to be settled. However, once the total value has been paid the price quoted is guaranteed.
We have the authority to refuse any sole discretion bookings.
When you are booking you confirm, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
By the Company prior to your departure
We look forward to providing you with the entire service at the time of booking.
Arrangements are planned in advance, and we have no direct control over independent suppliers such as airlines and hotels. Therefore, we have the right to make changes on occasion. Most of the changes tend to be subtle, but if the company considers it extensive, the change will be advised/communicated before your departure.
Cancellation of Your Travel Arrangements
The company has the right to cancel your travel arrangements and will return the total money that you have paid or will offer alternative available travel arrangements. (Provide for comparable cost)
Please note that the company will not take the responsibility for any major financial loss or incidental outflow and will not be able to compensate you if the cancellation is as a direct result of circumstance outlined in condition 6 (i) “Force Majeure”.
If your behaviour causes suffering, danger, damage or annoyance to any of the Company’s customers, employees or any other third party; we have the right to terminate your travel arrangements without notice.
If any negotiations have entered or cancelled on behalf of your side, you have to pay the cancellation fees.
All cancellation must be written notification and refund payable will be subject to the return of all tickets and vouchers.
Please note that banks generally take up to 14 business days to process and transfer the funds into your account. Some banks can take up to 25-30 days, or until your next billing cycle. AeroTravels has no influence over these timescales.
Your financial protection
When you buy an ATOL protected air holiday package/or flights from AeroTravels you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s License. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website atwww.atol.org.uk The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
We will not accept liability or pay compensation for flight delays. The airline will attempt to assist by allocating your seats on the next available flight. It is your responsibility to reconfirm the flight timing and departure terminals at least 72 hours before departure. Any amendments that we may make to the flight details, such as a change in carrier, departure time and airport of departure would be considered as a minor change and would not be subject to any compensation or allow you to cancel reservations. The exception to this would be if the timings changed by more than 12 hours.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirement
It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness.
Where domestic or international internal flights are booked, either by ourselves or by the client directly with the airline, we are unable to accept liability for any change in flight time by the carrier that would affect your onward or return travel arrangements. Where we have made reservations for domestic or internal scheduled flights payment must be made at the time of booking and is non-refundable. This would be in addition to our standard deposit. Our website is our responsibility, as your tour operator. It is not run on behalf of and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight.
If you wish to make any amendments to your booking, other than increasing the number of passengers travelling with you and subject to seat availability, you will have to pay an Amendment Fee per person which will be notified at the time of change.
Airline tickets are paid for in full at the time of booking and in case of cancellation, we reserve the right to charge an administration charge, on top of which, the airline’s charges will also apply. Please also note that some airlines may treat a name change as a cancellation and as such will not refund any funds.
When the outbound segment of your flight is not used the return segment will be automatically cancelled by the airline and no right to a refund exists for such partly used tickets.
If You Cancel Your Holiday
Should you or any member of your party be forced to cancel your holiday prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. All passengers will receive a refund of the UK departure taxes less our administration fee. CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket issue.
Hotels and Accommodation:
We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another. Whilst we endeavour to ensure that property images displayed on AeroTravels Website are accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general ‘feel’ for the hotel.
Please note that the required travel documentation (including medical certificates and Visas) responsibility is conceding to you. We do not accept the liable or offer any allowance for any delays or cancellations coursed to your incorrect travelling documentations.
It is impossible to arrange flights for expectant mothers who leftover 28 weeks of pregnancy on their date of return to origin. If they require to fly should consult their doctor approves its safe for a fly.
(i) ‘Force Majeure’ – The Company will not accept the responsibility of any loss, injury and damages caused by ‘Force Majeure’. The procedure not limited to strikes, uprisings, political unrest, hostilities, war, terrorist activity, epidemic, separation, or medical regulation, industrial disputes, fire, flood, technical, weather problems, transport, aircraft grounding, closure of airports or similar events beyond its control.
(ii) The company take the responsibility for assuring all module parts of your journey supplied to you as confirmed on your Confirmation Invoice and furthermore services offered on a suitable standard. And the company will take all reasonable and proper steps to assure that the suitable arrangements have made for all your holidays and the suppliers’ various services provided to you as a part of your holiday. The service is efficient, safe and reputable complete with local and international laws and regulations of the country. We do not have direct supplies control of services to clients. And we cannot take liable for death, injury or illness caused to client, unless through the negligence of our employees, agents, sub-contractors and suppliers. Further, the company cannot accept liability for incidental, consequential, economic loss or any indirect loss of any kind. Responsibilities in respect of air and cruise carriers are subject to their Condition of Carriage.